Introduction

Welcome to Ant Farms Calgary. This website is operated by Ant Farms Calgary. Throughout the site, the terms “we,” “us,” and “our” refer to Ant Farms Calgary.

By accessing our website, using our services, or purchasing products from us, you agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all users of the website, including customers, browsers, vendors, and contributors of content.

If you do not agree with these Terms and Conditions, you should not use our website or purchase products from us.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time by posting updates on our website. Continued use of the website after changes are posted means you accept the updated Terms and Conditions.

Eligibility and Customer Responsibilities

By using this website or purchasing from us, you confirm that you are of legal age in your province, territory, state, or country of residence, or that you have permission from a parent or legal guardian.

You are responsible for understanding and following all applicable laws, rules, and regulations in your location regarding the purchase, possession, keeping, transport, and release of ants, queens, colonies, insects, formicariums, and related products.

You agree not to use our products or services for any unlawful purpose. You also agree not to release ants, queens, colonies, or other live insects into the wild.

Any breach of these Terms and Conditions may result in cancellation of orders, refusal of future service, or termination of access to our services.

Products Involving Live Ants

Ant Farms Calgary sells live ants, queens, colonies, and ant-keeping supplies. Live animals are sensitive to temperature, handling, shipping delays, stress, and customer care after delivery.

Descriptions, photos, sizes, colony counts, worker counts, brood counts, and other product details are provided as accurately as possible. However, live ant products may vary naturally. Exact appearance, activity level, worker count, brood amount, and colony condition may differ from photos or descriptions.

Unless specifically stated otherwise, any worker, brood, or colony-size information is an estimate only.

Product Availability and Sales Restrictions

Some products may have limited availability and may only be available through our website.

We reserve the right to limit or refuse sales to any person, geographic area, jurisdiction, or address at our discretion. This includes, but is not limited to, situations where we believe shipping conditions, legal restrictions, weather, customer history, or delivery risk may make fulfillment inappropriate.

We may cancel or refuse any order at our discretion. If we cancel an order that has already been paid and not shipped, we will refund the applicable amount paid for the cancelled item.

Pricing and Product Changes

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend, or discontinue any product, service, feature, or offer at any time without notice.

We may correct pricing errors, product errors, or availability errors at any time. If an order is affected by an error, we may cancel the order and issue a refund for the affected item.

Order Information

You agree to provide accurate, complete, and current billing, shipping, contact, and account information for all purchases.

You are responsible for ensuring that your shipping address, email address, phone number, and delivery instructions are correct before placing an order.

We are not responsible for losses, delays, failed deliveries, or live-arrival issues caused by incorrect or incomplete customer information.

Shipping of Live Ants

Shipping live ants involves risk. We take reasonable steps to package live ants safely, but we cannot control postal carriers, courier handling, transit delays, weather exposure, missed deliveries, or conditions after delivery.

Customers are responsible for tracking their shipment and being available to receive or collect it promptly.

Live ant shipments should be brought indoors immediately after delivery or pickup. Packages should not be left outside, in mailboxes, in vehicles, in direct sunlight, in freezing temperatures, or in overheated areas.

We may delay shipping because of weather, temperature, holidays, carrier conditions, or other factors that may affect live arrival.

Weekend Shipping of Live Ants

To help ensure the safe arrival of live ants, we generally ship live ant orders Monday through Wednesday only. We do not ship live ants immediately before weekends or statutory holidays, as extended transit times may affect their health. If necessary, we may hold your order for the next suitable shipping day.

Test Tubes and Shipping Containers

For live ant shipments, test tubes or similar containers are used as shipping and transportation containers only.

These containers are intended to keep ants safe during transit. They are not guaranteed to be long-term housing, permanent nesting containers, display containers, or clean-room sterile containers.

We try to send ants in clean and suitable shipping containers. However, because live ants, moisture, cotton, sugar water, food residue, brood, waste, and organic material may be present during shipping, the container may arrive with dirt, staining, condensation, debris, waste, discoloration, or minor mold.

A shipping test tube or container that appears dirty, stained, wet, or slightly moldy does not automatically mean the ants are unhealthy, defective, or improperly shipped.

After arrival, the customer is responsible for deciding whether to keep the ants in the shipping test tube temporarily or move them to a new test tube, formicarium, outworld, or other suitable ant-keeping setup. Any move or rehousing after delivery is done at the customer’s own risk.

Live-Arrival Guarantee

We guarantee that live ants will arrive alive on the day of delivery or pickup, subject to the conditions in these Terms and Conditions.

Our live-arrival obligation is met if the ants are alive on the day the shipment is delivered, made available for pickup, or received by the customer.

The live-arrival guarantee applies only to the arrival day. It does not cover death, injury, decline, stress, escape, mold growth, dehydration, drowning, improper feeding, improper heating, improper humidity, improper housing, failed hibernation, failed diapause, or other issues that occur after arrival.

Once the ants have arrived alive, responsibility for their care, housing, feeding, hydration, temperature, humidity, handling, and long-term survival transfers to the customer.

Conditions for Live-Arrival Coverage

To qualify for the live-arrival guarantee, the customer must:

1. Provide a correct and complete shipping address.
2. Monitor tracking information.
3. Receive or collect the package on the delivery or pickup day.
4. Bring the package indoors immediately.
5. Inspect the ants on the same day they arrive.
6. Contact us on the arrival day if there is a live-arrival issue.
7. Provide clear photo or video proof of the issue, including the ants and the shipping container.

Live-arrival claims may be denied if:

1. The package was not received or collected on the delivery or pickup day.
2. The package was left outside, in a mailbox, in a vehicle, in direct sunlight, in freezing temperatures, or in excessive heat.
3. The shipping address was incorrect, incomplete, or changed after shipment.
4. Delivery was delayed because of customer action or inaction.
5. The customer opened, disturbed, moved, overheated, chilled, flooded, or rehoused the ants before documenting the issue.
6. The claim was made after the arrival day.
7. Clear photo or video proof was not provided.
8. The issue occurred after the ants arrived alive.

Live-Arrival Remedy

If ants fail to arrive alive and the claim qualifies under our live-arrival guarantee, we may provide one of the following remedies at our discretion:

1. A refund of the cost of the ants, excluding shipping, handling, packaging, taxes, and other non-product charges; or
2. A replacement queen, ants, or colony of similar value, if available.

If a replacement is offered, we will ship a replacement only when the shipping cost does not exceed the cost of the queen, ants, or colony being replaced. If the shipping cost is higher than the product value, we may instead provide a refund for the cost of the ants, excluding shipping and other non-product charges, or offer the customer the option to pay the additional shipping cost.

Shipping fees are not refundable once an order has shipped, unless we decide otherwise at our discretion.

Our liability for failed live arrival is limited to the amount paid for the affected live ants, queen, or colony.

Post-Arrival Care

Ant Farms Calgary may provide care information, instructions, suggestions, or recommendations for keeping ants. This information is provided for general guidance only.

Customers are responsible for researching and providing proper care, including suitable housing, hydration, food, temperature, humidity, hibernation or diapause conditions, escape prevention, and species-appropriate maintenance.

We are not responsible for losses caused by improper care, unsuitable housing, overheating, chilling, dehydration, drowning, mold, mites, feeder insects, pesticides, cleaning products, escape, stress, or other conditions after arrival.

Returns, Refunds, and Exchanges

Because live ants are sensitive living animals, we do not accept returns of live ants, queens, colonies, or other live insects.

Refunds or replacements for live ants are only available under the live-arrival guarantee described above.

Non-live products may be eligible for return, exchange, or refund only if approved by us. Items must be unused, undamaged, and returned in their original condition unless we agree otherwise.

Customers must contact us before returning any product. Unauthorized returns may be refused.

Shipping charges, handling charges, packaging charges, and other service charges are non-refundable unless we decide otherwise.

Customer Handling and Safety

Customers are responsible for safely handling ants, queens, colonies, formicariums, test tubes, feeders, tools, and related products.

Ants may bite, sting, spray formic acid, escape, or cause irritation depending on the species and circumstances. Customers should handle all ants carefully and avoid unnecessary disturbance.

Ant Farms Calgary is not responsible for injury, property damage, escape, infestation, allergic reaction, or other losses caused by customer handling, housing, or use of our products after delivery.

Accuracy of Website Information

We try to ensure that information on our website is accurate, complete, and current. However, we do not guarantee that all content is free from errors, omissions, or outdated information.

Product photos, descriptions, care information, stock levels, availability, pricing, and other website content may be updated or corrected at any time without notice.

Third-Party Links and Content

Our website may contain links to third-party websites, tools, products, services, or content.

We are not responsible for the accuracy, reliability, availability, policies, or practices of any third-party websites or services. Use of third-party websites or services is at your own risk.

User Feedback and Submissions

If you submit feedback, reviews, suggestions, photos, videos, comments, or other materials to us, you grant Ant Farms Calgary permission to use, reproduce, edit, publish, display, and distribute that content without restriction and without compensation, unless prohibited by law.

You agree that your submissions will not violate the rights of any third party, contain unlawful material, or include harmful code.

Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you agree to provide information needed to process orders, communicate with you, arrange shipping, handle customer service, and operate our business.

Prohibited Activities

You must not use our website, products, or services to:

1. Violate any law, regulation, or local restriction.
2. Infringe intellectual property rights.
3. Submit false, misleading, or fraudulent information.
4. Transmit harmful code, malware, spam, or abusive content.
5. Harass, threaten, abuse, or discriminate against others.
6. Interfere with the security or operation of our website.
7. Resell, reproduce, duplicate, or exploit our website, products, services, or content without our written permission.
8. Release live ants or other insects into the wild.

Violation of these terms may result in cancellation of orders, refusal of service, or termination of access to our website or services.

Limitation of Liability

To the maximum extent permitted by law, Ant Farms Calgary is not liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, services, or live ants.

For live ant purchases, our maximum liability is limited to the amount paid for the affected live ants, queen, or colony, excluding shipping, handling, packaging, taxes, and other charges.

We do not guarantee uninterrupted, secure, or error-free website operation.

Indemnification

You agree to indemnify and hold harmless Ant Farms Calgary, its owners, employees, contractors, suppliers, and affiliates from any claims, demands, losses, liabilities, damages, costs, or expenses arising from your breach of these Terms and Conditions, misuse of our products, violation of laws, or improper care, handling, housing, release, or use of live ants.

Severability

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full effect.

Termination

These Terms and Conditions remain in effect unless terminated by either you or us.

We may suspend or terminate your access to our website, services, or future purchases at any time if we believe you have violated these Terms and Conditions or created risk for our business, customers, animals, or operations.

Governing Law

These Terms and Conditions are governed by the laws of Alberta, Canada, and applicable federal laws of Canada.

Changes to These Terms

We may update these Terms and Conditions at any time by posting the revised version on our website.

It is your responsibility to review these Terms periodically. Continued use of our website or services after changes are posted means you accept the updated Terms and Conditions.

Contact Information

Questions about these Terms and Conditions may be sent to:

Ant Farms Calgary
Email: support@antfarms.ca