Shipping Policy

Because of legal and environmental regulations, we ship live ants and ant colonies only to addresses within Canada. Everything else in our store, like ant farm kits, formicariums, outworlds and supplies, ships to both Canada and the USA.

Ants are living animals, and cold weather during transit can harm them. To keep your colony safe, we only ship live ants when the temperature at your destination is at least 1 to 5°C (33.8 to 41°F).

Most orders are processed within 1 to 3 business days. Delivery time after that depends on your location and the shipping method you choose at checkout. Here is what happens after you order:

1. Order placedYou order online and receive a confirmation email.
2. We confirmWe contact you to confirm your order and answer any questions.
3. Packed and shippedYour order ships within 1 to 3 business days with care.
4. Tracking sentYou get a tracking number by email so you can follow your package.

Weather, carrier delays and other events outside our control can sometimes affect delivery times. For live ant orders, please make sure someone can bring the package inside soon after delivery.

Live in or near Calgary? Choose local pickup at checkout to skip shipping. We will confirm your order and arrange a pickup time with you in the coming days. Pickup is also a great option for live ants during cold months.

• Ant farm kits, formicariums, outworlds, Antscapes, accessories and ant food ship to the USA.
• Live ants and ant colonies are not shipped to the USA.
• Any customs duties, taxes or import fees are the responsibility of the customer.
• We are not responsible for delays caused by customs clearance or import restrictions.
• Shipping somewhere else? Contact us before ordering and we will let you know what is possible.

Please inspect your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away at support@antfarms.ca with your order number and photos.

We accept returns within 10 days of purchase when the item is:

• Unused and in its original packaging
• Returned with proof of purchase

To start a return, email support@antfarms.ca. Once approved, we send you a return shipping label. Items sent back without approval will not be refunded. Custom or modified products may not be eligible for return.

1. Email usTell us what you want to return and why.
2. Get approvalWe review your request and send a return label.
3. Ship it backSend the item unused, in its original packaging.
4. Get refundedRefunds go to your original payment method within 10 business days after inspection.

Prefer store credit? Just ask. If your approved refund has not arrived within 15 business days, please contact us.

We are not responsible for delays caused by the carrier or other factors outside our control. If your order is significantly delayed or appears to be lost, contact us and we will help you file a claim with the shipping carrier.